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How can we help you?

How can we help you?

You can reach us 24/7 by email. We will answer your email as soon as possible. During busy periods and holidays it may take a little longer before you receive an answer.

Frequently asked Questions

Icon for delivery_box_2Can I cancel my order after placing it?

Unfortunately, we are unable to cancel your order once it has been placed on our website. This is due to our fast-processing times at our warehouse.

Icon for global_shippingI need to change my shipping and billing addresses; how can I do this?

Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to provide them with additional information for the delivery of your parcel.

Address: We are unable to make changes to your billing address. Due to our fast-processing times, we are unable to modify any information in your order once it has been sent to our warehouse for packaging.

Icon for coinWill I be charged for out-of-stock items in my order?

If an item in your order is out-of-stock, you will not be charged for that item.
For Real Time Bank Transfer orders where the full payment has been made, you will be refunded for the missing item(s). The refunded amount should clear in your account within 3-10 business days.

For credit card orders where the payment has been authorized, we do not retrieve the funds until the order has been shipped. In the event of a missing item, we will only retrieve the amount for the item(s) shipped.

Icon for delivery_box_1How do I track my order?

Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.

Icon for emailI have not received a confirmation email, was my order successful? How do I know if my order is processed?

Once you have successfully placed an order on our website, you will receive a confirmation screen with an order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not land on the order confirmation screen, it is possible that your order has not been successful due to a browser issue. If you do not receive the confirmation email, please check your spam folder. If nothing has arrived to you, please contact our Customer Service Team and we will be happy to assist.

Icon for reviewWhy can't I find my order in my order history?

If you can’t find your order in your order history, it might be that we’re still in process of validating your order or that your order didn’t go through. If you have any question, please contact our Customer Service Team and we will be happy to assist.

Icon for groupWhere do I create an account?

To save customer information, we recommend creating an account. You can access our sign-in or sign-up tool by hovering over the silhouette in the upper right of our website.

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